Our cloud platform includes a built-in Support Center within the control panel, allowing you to easily request technical assistance, manage existing tickets, and stay updated on ongoing support issues. This guide walks you through how to use the support features available in your control panel.
Support Plans
We offer three support tiers to match different customer needs:
1. Free Plan
- Access to documentation and community forums.
- Limited technical support.
- Suitable for personal or non-critical projects.
2. Basic Plan
- Email, chat and ticket based technical support
- Priority over free-tier requests
- Faster response time (within 8 business hours)
3. Enterprise Plan
- 24/7 premium support
- Dedicated account manager
- SLA-backed response times
- Priority issue escalation
Requesting Technical Support
Need help with a technical issue or account-related question? You can easily create a support case from your Control Panel. Follow these steps to get started:
Fill out the support form with the following details:
Case Subject:
Enter a brief and clear subject line for your issue (e.g., “VM not booting”, “Billing discrepancy”, etc.).
Related to Server:
Choose whether the issue is server-related or non-server-related from the dropdown menu.
Category:
Select the appropriate category for your case (e.g., Billing, Tech, Complaint, etc.).
Priority:
Set the urgency of your request:
- Low – Informational or minor issues
- Medium – Functionality affected but not critical
- High – Critical service impact, needs immediate attention
- Urgent – Upgraded ticket costs 30 USD one time.
Issue Details:
Describe the issue in detail. Be as specific as possible—include instance names, error messages, and timestamps if available.
Attachments:
Upload relevant files such as screenshots, logs, or configuration files to help our support team investigate faster.
Once all fields are filled, click Create Support Case to submit your request.
Viewing Your Ticket History
All support interactions are saved under your account and can be accessed anytime:
Here you can:
- View Ticket Status: Open, In Progress, Resolved, or Closed
- Sort or Filter by date, category, or status
- View Ticket Details: See the conversation thread and timeline
- Reply to Ongoing Cases or Add More Info
- Reopen closed tickets if the issue was not resolved
📌 Tip: For faster resolution, always respond within the ticket thread rather than opening a new one for the same issue.
