How am I billed?
Prepaid and by the hour. You add credit to your account, and servers draw from it as they run. 15 days of credit unlocks a plan.
Are stopped servers charged?
Yes. A stopped server still holds its resources, so it is billed until you delete it.
What happens if my credit runs out?
You get reminders first. If the balance is not topped up, servers are shut down and then removed, so keep an eye on your credit.
What does the SLA cover?
99.99% network and infrastructure uptime, with a 20% service credit for every three hours of downtime. See the full service level agreement for details.
Are snapshots free?
Yes. Snapshots are free to take.
Is DNS included?
Yes. DNS hosting is free, including reverse DNS (PTR) records.
Can I get a refund?
No. Credit is prepaid and non-refundable, so add what you plan to use.
Is there an API?
Yes. Everything in the control panel is in the REST API, authenticated with a client ID and secret.