Apple outage disrupts service for millions of users for much of the day
Apple outage disrupts service for much of day
Did you have trouble getting your apps to update on Wednesday? It wasn’t just your phone acting up. Apple's iTunes Store, App Store and Mac App Store were all down for much of the day.
In a statement, an Apple spokesman said the early-morning outage was caused by an internal DNS error at Apple. “We apologize to our customers experiencing problems with iTunes and other services this morning,” the statement said. “We’re working to make all of the services available to customers as soon as possible, and we thank everyone for their patience.”
An official Apple services status page initially reported that there were no problems with its services, but the page was slowly updated to show that the disruption affected the iTunes and app stores, as well the iBooks store, iCloud Mail and iCloud account sign-in.
The status page was updated at about 5 p.m. to say access had finally been restored.
Apple has had problems with its Internet services, such as iCloud and iMessage, often during new updates of its mobile operating system. The company is rolling out its latest version of iOS 8.2 to users, with fixes that resolve the recently discovered FREAK bug and also put an Apple Watch app on users’ home screens. But the update first went live Monday and had not caused many problems when initially rolled out.
Apple did not say how many customers experienced the outages, but its status page indicated that iTunes Store problems affected “all users” — meaning at least 800 million people worldwide.